Mitek Mobile Limited Warranty
Our Guarantee
Mitek Mobile products (including MTX, Streetwires, Coustic and Magnum) purchased in the USA after
1/1/2013 from an authorized Mitek retailer are guaranteed to be free from material defects in products
and workmanship for five (5) years to the original end user purchaser, subject to the terms and conditions
below.
Length of Limited Warranty and Remedy
The warranty period begins the day the product is purchased by the end user, and is limited to the original
retail purchaser of the product.
Free Replacement Period (2 Years)
Products found to be defective in materials or workmanship during the first 2 years will be, at Mitek's
option, repaired or replaced by Mitek at no charge. When a product is replaced during first 2 years, the
warranty does not renew, it continues on from the original date of purchase.
Proration Period (Years 3-5)
The prorated purchase price of any product which becomes defective after the first two years and prior to
the end of the warranty period may be credited toward the purchase of a new Mitek product. The amount
of the proration shall be determined by dividing the purchase price by the number of months of the
warranty period (60), and then multiplying the result by the number of months remaining in the warranty
period. Any partial months will be rounded to the nearest whole month. For example, a product purchased
37 months ago for $100 would be calculated by dividing $100 by 60 months = $1.66/month, multiplied by
23 (the months remaining in the warranty period) for a prorated warranty amount of $38.33.
You are responsible for all costs for removal, reinstallation and proper packaging, shipping, insurance or
other freight charges incurred in the shipment of the product or part to Mitek. Mitek will ship the repaired
or replaced Mitek product or replacement parts to you at no charge. Mitek reserves the right to utilize
reconditioned, refurbished, repaired or remanufactured products or parts in the warranty repair or
replacement process. Such products and parts will be comparable in function and performance to an
original product or part and warranted for the remainder of the original warranty period.
What Is Not Covered
This warranty does not cover the product if it has been subject to neglect, abuse, misuse, incorrect
connection, or if it has been subject to unauthorized repair or alterations of any nature, or if the serial
number has been altered or removed, and the warranty does not extend to cosmetics or finish. This
warranty only applies to products installed and used in the USA.
What You Must Do to Obtain Warranty Service
You must contact Mitek Warranty via our website at MTX.com, or via email at
mitekwarranty@mitekusa.com, or by calling 800-556-2888. If you did not purchase the product directly from
Mitek, a proof of purchase must be provided in order to receive warranty consideration. You will be issued
a Return Authorization (RA) number which must be written on the outside of the package before returning
the product to Mitek.
(2 pages)
(36 pages)
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